Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
8.0/10
Great
Rooms
8.0
Location
8.7
Service
9.0
Dining
7.3
Guest reviews
8.0/10
based on 6 reviews
8.2
8.2/10 based on 1691 reviews
Robert
United Kingdom,
March
2024
8.0/10
The hotel offers a peaceful stay with clean and comfortable rooms for a refreshing night’s sleep. The staff is exceptionally friendly and always willing to assist. The dining experience is satisfactory but may lack variety. The location is convenient, just a short walk from the sanctuary and shops, making it ideal for exploring Lourdes. Overall, a good value for money option.
Rooms
8.0
The rooms, although lacking decoration, provided a very good night's sleep with the efficient air conditioning. Spacious enough for 4 adults and 2 kids.
Service
9.0
The service was excellent and welcoming, particularly upon late arrival. The staff is helpful and friendly, always ensuring a pleasant stay.
Location
8.0
The hotel is conveniently situated close to the Grotto and the Basilica, offering a peaceful environment with various seating areas. Parking is available nearby for a fee if needed.
Dining
7.0
Breakfast consisted of local fruits, fresh bread, and coffee, although with limited options. The dining experience is satisfactory but could be improved.
Facilities
8.0
The hotel provides essential facilities for a comfortable stay, offering convenience for guests to enjoy everything Lourdes has to offer.
Rosemary
United Kingdom,
February
2024
7.6/10
The hotel's rooms were quite small but adequate, although they did have a slight smell of stale tobacco. I knew about this in advance, so I brought some lavender essential oil to freshen up the room. The rooms were not quite up to 4-star standards, but overall, they served their purpose well. The service was really helpful and accommodating, especially in handling special requests and waving us goodbye outside. The location was perfect, with a good room rate, ample seating areas, and close proximity to the Grotto, making it convenient for our visit. The dining experience offered a good selection of breakfast items, although there were some misspelled items on the menu. The facilities were decent, catering to our needs during the stay.
Rooms
7.0
The rooms were adequate and clean, despite the slight tobacco smell.
Service
9.0
The staff were really helpful and accommodating, making our stay more pleasant.
Location
8.0
The location was perfect, with good room rates and a convenient distance to the Grotto.
Dining
7.0
The dining experience was satisfactory, offering a variety of breakfast options.
Facilities
7.0
The facilities met our basic needs during the stay.
John
United Kingdom,
February
2024
8.6/10
The hotel offers clean, comfortable rooms with great sleep quality and wheelchair accessibility. The staff is exceptionally friendly and accommodating. The location is superb, just a 10-minute walk to the Grotto area. Dining experiences are satisfying with ample fruit juices and attentive service.
Rooms
9.0
The rooms were spacious and light, providing a great sleep quality.
Service
9.0
The staff was very friendly, helpful, and accommodating, particularly when adjusting meal times for our convenience. They were attentive to our needs and had a great sense of humor.
Location
9.0
The hotel's location is excellent, with seating options both indoors and outdoors, and it is conveniently close to the sanctuary and other amenities.
Dining
8.0
The dining experience was very good with ample fruit juices and attentive service.
Facilities
8.0
The hotel offers a variety of facilities to enhance the stay, ensuring a comfortable and enjoyable experience.
Jim
United States,
January
2024
8.4/10
I absolutely loved my stay at the hotel! The rooms were basic but clean and comfortable, with 3 single beds and a walk-in shower. They were maintained very well and were spotlessly clean. However, the room was pretty small for 3 of my group members, which was a bit cramped.
Rooms
8.0
The rooms were basic but clean and comfortable, maintained very well, and spotlessly clean.
Service
9.0
The service was exceptional! The staff were very friendly and accommodating. Despite not speaking French, they were nice and ready to help.
Location
9.0
The hotel's location was fantastic, only about 15 minutes away from the Church with a nice comfortable walk. It is also a short distance from the Grotto, making it convenient to visit. The staff in the area were lovely and helpful.
Dining
8.0
The dining experience was good overall. The breakfast, at an extra €8.00, was very good with ample fruit juices and a great view from the room. The selection included breads, croissants, fruit, yogurt, and eggs, which was satisfying.
Facilities
8.0
The hotel had good facilities for those who drive, with many parking spaces available. Overall, the facilities were well-equipped and satisfactory.
Larry
United States,
July
2023
8.4/10
I found the hotel to be like a home away from home with friendly staff and comfortable rooms. The rooms were fine, cleaned daily, and provided fresh towels daily. I even had no issues moving around in the non-access rooms despite using a wheelchair. However, some rooms seemed small and shabby, needing an update.
Rooms
8.0
The rooms felt like a comfortable space and were well-maintained.
Service
9.0
The staff was exceptionally friendly and accommodating.
Location
9.0
The location was perfect, just a few minutes walk from the Basilica, making it convenient for everyone.
Dining
7.0
The dining experience was satisfactory with fresh breads, local fruits, and coffee available.
Facilities
9.0
The hotel offered excellent services like room service, car hire, and shuttle services.
Ryan
United States,
July
2023
8.2/10
The hotel is a perfect value with rooms that accommodate different needs, though some may find them dated. The service is attentive and accommodating, with friendly staff always around to help. The location is great, offering various seating options and being close to the Sanctuaries. The dining experience could be improved with more thoughtful options.
Rooms
8.0
The rooms are a good size and accessible even for wheelchair users.
Service
9.0
The staff is always available and ready to assist guests with a warm greeting and helpful recommendations.
Location
9.0
The location is perfect, just a short walk from the Sanctuaries and offering plenty of seating options.
Dining
7.0
The dining experience has good basics but could use some enhancements for a more enjoyable meal.
Facilities
8.0
The hotel provides various facilities to enhance the guests' comfort during their stay.
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